Warranty Policy

Every Irish Sauna Company Sauna. Built in Galway. Backed by Us.

Every sauna manufactured by The Irish Sauna Company is handcrafted in Galway. We take pride in our workmanship and stand behind the saunas we manufacture.

This policy explains our 2-Year ISC Limited Structural Warranty, separate manufacturer warranties and how to contact us if something goes wrong.

The warranty provider is Commercial Saunas & Pods Ltd, trading as The Irish Sauna Company, referred to below as “ISC”, “we” or “us”.

Postal address: Unit 2B, G-Tec Buildings, Corr na Móna, County Galway, F12 F302, Ireland.
Warranty enquiries: Info@irishsaunacompany.com
Online contact: Contact The Irish Sauna Company

This warranty provides additional protection. It does not replace or restrict any statutory rights or remedies that apply to your purchase.

1. Our 2-Year ISC Limited Structural Warranty

ISC provides a 2-Year ISC Limited Structural Warranty, beginning on the date your sauna is collected or handed over to you.

This warranty applies to the ISC-manufactured structure of our mobile, static, domestic garden and commercial saunas.

It covers defects in materials or workmanship affecting:

The structural frame and sauna shell manufactured by ISC.
The structural construction of the walls, roof and floor.
The weatherproof construction of the sauna shell, where a failure results from an ISC manufacturing or assembly defect.

This is a limited structural warranty. It is not a promise that every component, finish or accessory will remain free from wear, cosmetic change or maintenance requirements for two years.

Third-party equipment has separate manufacturer warranty terms, as explained below. Those terms do not remove any statutory obligations ISC has as the seller or in relation to installation work we carry out.

2. Separate Manufacturer Warranties

Some components supplied with your sauna are manufactured by specialist third parties. Their additional manufacturer warranties are subject to the terms applicable to the equipment, purchase date and intended use.

Please contact ISC first if you experience a problem with any equipment we supplied. We will assess the issue, explain the available route and assist with any relevant manufacturer claim.

Harvia Wood-Burning Sauna Heaters

Harvia’s currently published manufacturer warranty periods are:

Family use: 2 years.
Commercial or non-consumer use: 6 months.

These periods cover qualifying material and manufacturing defects under Harvia’s terms. They do not provide unconditional cover for wear, misuse, overheating or damage caused by failure to follow the relevant installation, operating or maintenance instructions.

Harvia Electric Sauna Heaters and Control Units

Harvia’s currently published manufacturer warranty periods are:

Family use: 2 years, subject to Harvia’s terms.
Qualifying registered family-use electric heaters: an additional year may be available. Harvia currently requires registration within 30 days of purchase, subject to eligibility and conditions.
Commercial or non-consumer use: 2 years, excluding heating elements and parts subject to wear and tear.
Commercial-use heating elements: 6 months, subject to Harvia’s terms.

The additional registration year does not apply to commercial use or wood-burning heaters.

The applicable warranty depends on the actual use of the equipment. A sauna used for paid sessions, customer use or other business purposes should not be assumed to qualify for family-use cover.

Full details are available in Harvia’s manufacturer warranty terms. The terms applicable to your particular purchase govern the manufacturer’s additional warranty.

Ifor Williams Trailer Chassis

Where your sauna is supplied on an Ifor Williams chassis, the chassis is subject to the applicable Ifor Williams manufacturer warranty.

The manufacturer’s terms determine the period, scope, maintenance requirements and exclusions. Please refer to the warranty documentation supplied with your trailer or contact ISC for assistance identifying the applicable cover.

Other Equipment and Accessories

Other third-party equipment and accessories may have their own manufacturer warranties. We will provide the relevant information where applicable.

Separate manufacturer warranties do not exclude or limit your statutory rights against ISC as the seller.

3. How We Resolve Covered Defects

When you report a potential defect, we will review the information provided and may arrange an inspection or request reasonable additional information.

For a valid claim under the ISC Limited Structural Warranty, we will arrange an appropriate repair or replacement of the affected structural part or component, without charge for the covered remedy.

We will discuss practical arrangements with you, including access to the sauna and any necessary collection or transport. Please contact us before arranging paid repairs or transport for which you intend to seek reimbursement.

Where statutory consumer rights apply, the remedies, choices, costs and timescales required by law take precedence over this additional warranty.

Mobile Sauna Repairs and Workshop Access

Where reasonably practical, repairs to mobile saunas will be carried out at our Galway workshop, where we have the facilities and equipment required.

We may ask you to make the sauna available for return to the workshop. Before any movement, we will agree suitable arrangements with you, taking account of the nature of the defect, whether the unit can be transported safely and any applicable statutory rights.

Where a repair is covered by the ISC warranty, or transport is required to provide a statutory consumer remedy, ISC will arrange or meet the reasonable necessary transport costs agreed in advance. Consumers will not be required to return a sauna at their own expense where the law requires ISC to bear those costs.

For repairs outside warranty where no statutory remedy is due, transport arrangements and charges will be agreed before work proceeds.

4. What the ISC Limited Structural Warranty Does Not Cover

The following are excluded from our additional structural warranty to the extent that they cause the defect or damage being claimed:

Normal wear and tear.
Normal timber movement, minor shrinkage, surface checking, grain variation, knots, resin release, weathering or colour changes that do not result from a manufacturing defect.
Cosmetic ageing or deterioration of finishes through normal use or outdoor exposure.
Misuse, neglect, accidental damage or operation contrary to the supplied instructions.
Failure to carry out relevant maintenance described in the guidance supplied to you.
Use of unsuitable fuel, cleaning products, chemicals or treatments.
Inadequate ventilation, drying, drainage or support where these are the customer’s responsibility and contrary to the supplied guidance.
Incorrect installation or connection by persons other than ISC or contractors acting on our behalf.
Unauthorised alterations or repairs that cause or contribute to the problem.
Damage arising during customer-arranged transport, subsequent towing, relocation or storage, subject to applicable law.
Storm, flood, fire, impact or other external damage that does not arise from a defect for which ISC is responsible.

Third-party equipment is outside the scope of our additional structural warranty and is addressed under Section 2.

These exclusions do not exclude an underlying manufacturing defect or restrict statutory rights. Natural timber characteristics will not be used to dismiss a defect affecting safety, structural integrity or weather resistance where that defect is attributable to our materials or workmanship.

Nothing in this policy excludes ISC’s responsibility for delivery that we arrange where that responsibility applies under law.

5. Care, Installation and Maintenance

Customers should:

Use the sauna for the purpose and operating conditions agreed when ordering.
Follow the operating, safety and maintenance instructions supplied by ISC and the equipment manufacturers.
Ensure electrical connections are completed by a suitably qualified electrician in accordance with applicable requirements.
Use only suitable fuel in wood-burning heaters and follow the heater manufacturer’s instructions.
Maintain appropriate ventilation and allow the sauna to dry after use.
Maintain external finishes, seals and weather protection as described in the supplied guidance.
Follow the chassis manufacturer’s servicing and towing instructions where applicable.
Notify ISC promptly when a potential defect is discovered.
Stop using the affected equipment if continued use could be unsafe or cause further damage.

For commercial saunas, keeping routine maintenance and inspection records will help us assess any reported issue.

A maintenance omission or alteration does not automatically invalidate all cover. Its relevance will depend on whether it caused or contributed to the reported problem.

6. Making a Claim

Please contact ISC using the details at the beginning of this policy.

To help us assess the issue, please provide, where available:

Your name and contact details.
Your invoice, order number or other proof of purchase.
The sauna model and serial number, where applicable.
Photographs or a short video showing the issue.
A description of the problem and when you first noticed it.
Relevant information about use, installation and maintenance.

We may request reasonable access to inspect the sauna or equipment and carry out an agreed remedy.

Please contact us before authorising third-party repair work so that we have a reasonable opportunity to investigate and resolve the problem. This request does not restrict any statutory rights you may have.

If an issue falls outside the additional warranty and no statutory remedy is due, we can discuss paid inspection or repair options. Any proposed charges will be explained and agreed with you before chargeable work is undertaken.

7. Commercial Saunas

Our 2-Year ISC Limited Structural Warranty applies to ISC-manufactured commercial sauna structures as described in this policy.

Separate equipment warranties depend on commercial or non-consumer use. In particular, Harvia’s currently published commercial warranty for wood-burning sauna heaters is six months.

Commercial customers will be provided with the applicable commercial sales and warranty terms before their order is confirmed.

Our Commercial Warranty & Maintenance Agreement and handover documentation record the relevant operating guidance, maintenance requirements and handover checks. These should be read alongside the quotation and agreed sales terms.

Handover documentation does not retrospectively reduce warranty commitments already agreed.

Any provisions concerning business losses, downtime or liability must be expressly set out in the applicable commercial contract and remain subject to applicable law.

8. Your Statutory Rights

This warranty is provided in addition to your statutory rights.

If you purchase as a consumer and the goods do not conform to the sales contract, you are entitled by law to remedies from ISC free of charge. Depending on the circumstances, these may include repair, replacement, a price reduction or termination of the contract and a refund.

These rights are not affected by:

The existence or expiry of the ISC warranty.
A separate manufacturer warranty or its expiry.
Manufacturer registration requirements.

The two-year ISC warranty period is not a limit on the duration of any statutory rights that may apply.

Nothing in this policy excludes or limits liability that cannot lawfully be excluded or limited. Business purchases are subject to the agreed commercial terms and the legal rights applicable to those purchases.

9. Your Warranty Documents

We will provide a copy of the applicable ISC warranty in a form you can retain, such as an email or PDF, no later than collection or handover.

Subsequent website updates will not reduce warranty commitments made when you purchased your sauna.

Our aim is to provide a sauna that delivers many years of reliable service. If you have a question about your sauna, its maintenance or a potential defect, please contact us—we are here to help.

CALL US 089 618 2418 Contact Us

Book Your Workshop Visit Today